FAQ

Frequently Asked Questions

🌍 Do you ship internationally?
Yes! We ship worldwide, with a focus on North America, Europe, and Australia.

📦 Where do you ship from?
All orders are shipped from our main warehouse.

💰 How much is the shipping fee?

• Orders under $50: $9.98 flat rate

• Orders over $50: Free shipping

⏱️ How long does delivery take?

• United States: 2–5 business days (up to 10 days in rare cases)

• International: 7–15 business days (may vary depending on customs and local carriers)

📍 How can I track my package?
Once your order is shipped, you’ll receive a tracking link by email.

🚚 Which carriers do you use?
We partner with trusted carriers such as USPS, FedEx, DHL, and other local services depending on your region.

🔒 Is my information secure?
Yes. Our website uses SSL encryption to ensure your personal and payment information is fully protected.

💳 What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options at checkout.

❌ Why was my payment declined?
This may be due to incorrect details, insufficient funds, or restrictions from your bank. Please double-check your information or contact your provider.

❓ Can I cancel my order?
You can cancel within 12 hours of purchase. After that, your order may already be in processing.

🔁 Can I return my order?
Yes. Returns are accepted within 14 days of delivery for any reason, as long as items are unused and in original condition.

🚫 Are all items returnable?
Some products may be excluded for hygiene or custom reasons. Please check our Return Policy for details.